Service Support

Our core competitiveness stems from our exceptional expertise in solid–liquid separation equipment. Our flagship product lines—including concentration, dewatering, and drying systems—form the cornerstone of a comprehensive technological chain for managing complex waste streams.

Frequently Asked Questions

We have compiled a list of frequently asked questions to help you better understand our company, our capabilities, and our products and services.

How quickly does your company’s after-sales support respond?


We provide 24/7 remote technical support, ensuring rapid response to all service requests, and maintain a global spare-parts network to minimize equipment downtime.

Can your company provide custom solutions tailored to our specific operating conditions?


Yes, we can. We offer customized designs—including drum material, wear‑resistant protective coatings, and drive configurations—to meet the demanding requirements of various operating conditions, such as differing solids content, temperature, and pH levels.

Can your company’s equipment help us reduce operating costs?


Absolutely. The equipment consumes less energy, requires a smaller dosage of flocculant, and produces sludge with a lower moisture content, thereby significantly reducing transportation, disposal, and labor costs.

In addition to equipment, what other services can your company provide?


Providing end-to-end lifecycle services—covering selection, installation, commissioning, operations and maintenance, leasing, and repair—to eliminate customers’ concerns.

Are your company’s products and technologies reliable?


Reliable. With 43 patented technologies, a wear-resistant design, and modular manufacturing processes, the equipment delivers stable operation, extended maintenance intervals, and continuous, uninterrupted performance.

How many years of experience does your company have in the field of solid–liquid separation?


With over two decades of deep industry expertise, our services span the full spectrum of waste treatment, from municipal sludge to a wide array of industrial solid wastes, and we have served more than 300 leading clients across diverse sectors.

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Tiansheng Environmental Protection Engineering (Chengdu) Co., Ltd.

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